Q: Do you ship outside the UK?
Yes we do! Get in touch if we do not ship to your country and we'll see what we can do. We ship all non UK orders via DHL. As the shipping rates are on the higher side we recommend larger orders or group buys. There is a minimum spent of £40 per order for all international orders.
Q: What payment options do you accept?
We are accepting credit and debit card payments via ClearPay, Shopify Pay (a card processing facility) and PayPal.
Usage and approvals for ClearPay are subjected to ClearPay's T&Cs. please contact ClearPay's Customer Support Team at email@example.com or 0808 164 9707 or visit their site https://help.clearpay.co.uk/hc/en-gb. Minimum spent is £20 for ClearPay payments. AS WITH ALL CREDIT PRODUCTS, PLEASE USE CLEARPAY WITH CONSIDERATION AS FAILURE TO REPAY ON TIME WILL MEAN INTEREST IS ACCURED AND MAY AFFECT YOUR CREDIT RATINGS IN THE LONG RUN.
Q: Can I make changes to my order?
If orders haven't been packed or ordered on your behalf yet, changes are possible. Please be sure to check your orders before submitting. However if there are errors to your shipping details please get in touch immediately.
Shipping combinations is not available. PLEASE CONTACT US IF YOU NEED TO ADD MORE ITEMS TO YOUR ORDER AND WE'LL SEND YOU A SEPARATE INVOICE SUBJECT TO A ADD ON CHARGE OF £1-£2 PER TRANSACTION.
If items/orders need to be cancelled please note there will be a small charge of 5-8% charge on the total value of the order (includes shipping) or a minimum charge of £1
Q: What are your UK shipping charges?
Please use the shipping calculator for the latest rates
Q: How long does it take for my order to get to me?
Typical processing times for each order is 1-3 working days (this does not apply to any orders with pre-ordered items). Shipping times is dependent on couriers themselves and not within our control, we are unable to chase up on any parcels that has left our hands. Please note delivery estimates are not guaranteed.
Q: What happens there's a problem with my order after receipt?
Please drop us an email immediately within 2 weeks of order date. if the problem involves a broken/damaged bottle, please be sure to prepare photographic proof to support your claims.
We will either refund or replace the item, we reserve the right to select either one of the option. Any issues with international orders, a refund will be made.
Q: Do you accept returns?
No due to hygiene reasons we do not accept returns. However if there is an issue with any products we can make an exception.
Orders returned as an unclaimed parcel from the postal service will be charged a 10% restocking fee and the original shipping paid by us will not be refunded.
Q: Do you have a physical store
No just a web store.
Q: How do I get in touch?
via email firstname.lastname@example.org