Important Information + FAQs
Thank you for choosing to shop with Rainbow Connection!
We stock a wide range of international products that are imported so all pre-order items can take 2-6 weeks to arrive. Pre-order ship dates listed are estimates and can overrun. Please understand delays are beyond our control. We ship as quickly as possible when they do arrive. Orders will only ship once all items in your order are in stock and on hand. If you need any items in a short time frame, you're encouraged to only shop for ready to ship items. ONE order = ONE parcel
IMPORTANT information for International customers
We are partnering with DHL Express to deliver to international customers. Fully trackable with transit times of an average of 2-7 working days. The rates are as follows (as of 30 August 2024)
- EU Zone 1 >> Belgium, Luxembourg, Netherlands, Germany, Ireland >> from £26.99
- EU Zone 2 >> Austria, Denmark, Finland, Italy, Sweden >> from £33.99
- Rest of the World Zone 1 >> United States, Canada >> from £29.99
- Rest of the World Zone 2 >> Switzerland, Norway >> from £35.99
- Rest of the World Zone 3 >> Australia, Singapore, UAE, Hong Kong, Japan, Philippines, Bahrain >> from £40.99
- Minimum spent of £50 applies for all international orders
- No other shipping methods available due to posting restrictions
- We are currently only shipping to these countries due to commodity and customs restrictions
- Any customs and duties are not included in the shipping rates
- Extra remote area surcharge of £18 may apply to certain addresses where DHL does not delivery direct, this will be communicated to you when your order is ready to ship
- Please be aware credit card payments via Paypal or otherwise may incur an international purchase fee as charged by your bank (nothing to do with the shop) and will not be shown at check out as we do not control or impose this fee. Any exchange rates shown in your local currency on the site is an estimate only and will probably be on the lower side as your bank/paypal will often use a higher rate.
- Any breakages or missing items in any international orders will be refunded, no replacements will be sent.
Q: What payment options do you accept?
We are accepting credit and debit card payments via ClearPay, Shopify Pay (a card processing facility) and PayPal.
Usage and approvals for ClearPay are subjected to ClearPay's T&Cs. please contact ClearPay's Customer Support Team at info@clearpay.co.uk or 0808 164 9707 or visit their site https://help.clearpay.co.uk/hc/en-gb. Minimum spent is £20 for ClearPay payments. AS WITH ALL CREDIT PRODUCTS, PLEASE USE CLEARPAY WITH CONSIDERATION AS FAILURE TO REPAY ON TIME WILL MEAN INTEREST IS ACCURED AND MAY AFFECT YOUR CREDIT RATINGS IN THE LONG RUN.
Q: Can I make changes to my order?
If orders haven't been packed or ordered on your behalf yet, changes are possible. Please be sure to check your orders before submitting. However if there are errors to your shipping details please get in touch immediately.
Shipping combinations is not available. PLEASE CONTACT US IF YOU NEED TO ADD MORE ITEMS TO YOUR ORDER AND WE'LL SEND YOU A SEPARATE INVOICE SUBJECT TO A ADD ON CHARGE OF £1-£2 PER TRANSACTION.
If items/orders need to be cancelled please note there will be a small charge of 8-10% charge on the total value of the order (includes shipping) or a minimum charge of £1
Q: What are your UK shipping charges?
Royal Mail Tracked 24 >> £5.50
Q: How long does it take for my order to get to me?
Typical processing times for each order is 1-3 working days (this does not apply to any orders with pre-ordered items). Shipping times is dependent on couriers themselves and not within our control, we are unable to chase up on any parcels that has left our hands. Please note delivery estimates are not guaranteed.
Q: What happens there's a problem with my order after receipt?
Please drop us an email immediately within 2 weeks of order date. if the problem involves a broken/damaged bottle, please be sure to prepare photographic proof to support your claims.
Any damaged products will be refunded as we do not hold excess inventory for replacements. Any missing orders or problems with international orders will be refunded, replacements are not available.
Q: Do you accept returns?
No due to hygiene reasons we do not accept returns. However if there is an issue with any products we can make an exception.
Orders returned as an unclaimed parcel from the postal service will be charged a 10% restocking fee and the original shipping paid by us will not be refunded.
All returns are subject to a 10% restocking fee and original shipping fee will not be refunded (unless its a product problem)
Q: Do you have a physical store
No just a web store.
Q: How do I get in touch?
via email info@rainbow-connection.co.uk
