FAQ's

Do you ship outside the UK

Yes we ship to most countries in Europe, Singapore and Australia. Due to Royal Mail restrictions, we will only ship via a courier which will typically cost between £11-20 per shipment up to 2kg. We are happy to ship to most countries for NON POLISH items, please email us for rates.

 

What payment options do you accept

We are accepting credit and debit card payments via Stripe (a card processing facility) and PayPal. 

Can I make changes to my order

Orders are not cancellable or amendable. Please be sure to check your orders before submitting. However if there are errors to your shipping details please get in touch immediately.

What are your shipping charges

Every order sent will come with a proof of postage or tracking. We ship via Royal Mail  and/or a trackable courier service

Our shipping and packaging rates are as follows:

£0-£21 order = £3.20 P&P
Above £21.01(after any discounts and before shipping) = £1

For express options, please contact us.

How long does it take for my order to get to me

Typical processing duration for each order is 1-3 working days. Shipping will take 2-3 working days.

Please allow a total of 2-5 working days for your order to reach you. Do drop us an email via the contact page should you need further clarifications 

We can combine orders and excess shipping paid on the subsequent order(s) after £1 will be refunded. Please be sure to email us if you like us to hold any orders for shipping combinations.

What happens there's a problem with my order after receipt

Please drop us an email immediately within 2 weeks of order date. if the problem involves a broken/damaged bottle, please be sure to prepare photographic proof to support your claims.

We will either refund or replace the item, we reserve the right to select either one of the option. 

Do you have a physical store

No just a web store.